Business Operations — Trust & Safety at Opendoor
San Francisco, CA, US
At Opendoor, we’re empowering people to move by making it simple to buy and sell homes. The traditional process is broken, with an average home taking over 90 days to sell, costing home owners thousands of dollars. We make buying and selling a home stress-free and instant. We’ve built an exceptional team, have raised over $300 million from top-notch investors and are growing fast, buying and selling more than $100 million of homes per month.

The Trust & Safety team helps enable the core of Opendoor’s marketplace by creating a safe and trusted experience for all sellers and buyers. One of Opendoor’s flagship innovations is the all-day open house. With little more than a mobile phone, potential buyers can tour our houses in search of their dream home. The Trust & Safety team works to ensure our users are safe and our homes are secure.

The ideal candidate will bring strong process mindset, project management expertise, and analytical skills to an innovative team and fast-paced environment. Your desire for operational efficiency will drive you to identify areas in which our operations and product teams can work together to optimize manual processes with technology. Working with cross-functional teams, you will seize opportunity to identify problem areas, ideate solutions, make recommendations, and implement decisions to move key performance indices.
You’re excited about this opportunity because you will...

Play a lead role ideating and driving projects and process that enhance end-user safety and their perception of safety while they engage with Opendoor and our homes
Partner with Trust & Safety leadership to support strategy and decision-making across operations, product, and engineering with a long-term focus that balances user experience, scalability, and cost efficiency
Drive metric-oriented goal-setting for planning cycles, collaborating with cross-functional teams to ensure their needs are understood and considered
Manage on-going key performance metrics and dashboards for all Trust & Safety metrics including identity, access control, personal safety, and property security
Build trusted relationships with key cross-functional business partners including multiple product teams, regional offices, and support functions
Drive recommendations through to implementation and results
Communicate findings, recommendations, and outcomes to senior management and to the broader organization.
Coach and mentor project managers
We’re excited about you because...

You have a minimum ~6 years operations/project management/analytics experience
You have a minimum of 1 year experience with safety and security, either through an e-commerce background(i.e. fraud/risk) or physical security expertise(i.e. military, law enforcement)
You have a strong data analytics mindset; you know what data you need to answer the questions you’re asking, and how to get it
You have excellent problem solving and critical thinking skills
You have excellent communication skills, both written and verbal
You have a knack for balancing multiple projects at the same time.
You have strong interpersonal skills and the ability to build trust up and down an organization
You’re highly self-motivated, have a stellar work ethic, and looking for the right company to support your growth
Above all else you are an inquisitive, kind, and goal-oriented team player
Who you’ll work with:

Brad Bonney-Brad leads Trust and Safety. He previously led Trust and Safety strategy and operations support at Airbnb. Before that, he operated nuclear-powered submarines.

Zain Memon-Zain is an engineer on the Trust and Safety team and led efforts to create the custom in-home security system Opendoor currently deploys. He previously co-founded by Trulia) and was most recently VP of Engineering at

… and the rest of our team!

Opendoor values Openness

Our team celebrates our diverse backgrounds, being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.