Jobs

Full-Time Technical Customer Success Contractor at Mixmax
San Francisco, CA, US
At Mixmax, our mission is to do the impossible with email: to make it as rich, interactive, and developer-friendly as the web. We’re looking for a full-time technical customer success contractor, to delight customers and help diagnose and resolve technical issues.

We’re a distributed & international team, so if you’re looking to work with us remotely, we encourage you to apply! And we’re seeking customer success coverage across time zones to support our international user base.

Responsibilities

Provide email-based technical support 35-40 hours per week — schedule is flexible.
Communicate with customers to answer product questions and diagnose technical issues.
Collaborate with the engineering team to troubleshoot bugs, escalate issues, and unblock customers.
Relay product feedback and feature requests to the Product team, providing context and a clear understanding of the customer’s objectives (if your long-term goal is to become a Product Manager, this is a great stepping stone!).
Test new features - we ship code several times a week, so there is always something new to try!
Enable customers to self-serve by maintaining resources in our Help Center.
What are you looking for in a team member?

Your specialization is less important than your ability to learn fast and adapt to shifting technologies. We’re especially fond of people who:

Love to experiment with new technology
Enjoy analytical thinking and practicing your problem-solving skills
Have prior experience in a technical support role for software or hardware products
Communicate clearly and effectively, especially in writing
Strive to grow personally and professionally. You’ll work with a great team (meet us on Instagram) on a product people love!


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