Jobs

Strategic Account Manager at Mixmax
San Francisco, CA, US
At Mixmax, our mission is to do the impossible with email: to make it as rich, interactive, and developer-friendly as the web. We’re looking for a Strategic Account Manager to ensure our customers are successful.

We’d prefer someone who can work in SF, but will consider remote work for exceptional candidates.

Responsibilities

Ensure that new enterprise customers seamlessly transition to using Mixmax as their primary communication platform. Understand customers’ communication and reporting objectives and provide tailored training presentations and resources so everyone (from sales reps to the C-suite) gets the most out of Mixmax.
Develop strong client relationships and become a trusted expert on email communication optimization.
Provide regular reporting of account health for both key accounts and small teams.
Collaborate daily with Technical Customer Success and Engineering teams to troubleshoot bugs and unblock customers.
Maintain high renewal rates and expansions through consultative selling. Track these opportunities through our CRM (we use Salesforce).
Relay product feedback and feature requests to the Product team, providing context and a clear understanding of customers’ objectives.
Bring an infectious sense of enthusiasm and energy to all client interactions.
What are you looking for in a team member?

Your years of experience are less important than your ability to learn fast and your drive to get things done. You could have worked at a major consulting firm or investment bank in the past two years — you take pride in creating a stellar spreadsheet.

What’s it like to work at Mixmax?

We’re a driven, passionate, responsible group who values personal and professional growth equally. We take care of ourselves, our families, our customers and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success. As a team, we built multi-million dollar products with this balance in mind.

As a founding team member, you’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career.

Our office is in San Francisco near Caltrain. We offer competitive compensation and benefits. You’ll work with a great team (meet us on Instagram) on a product people love!


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