Jobs

Part-Time Technical Customer Success Contractor at Mixmax
San Francisco, CA, US
At Mixmax, our mission is to do the impossible with email: to make it as rich, interactive, and developer-friendly as the web. We’re looking for a part-time technical customer success contractor, to delight customers and help diagnose and resolve technical issues.

We’re a distributed & international team, so if you’re looking to work with us remotely, we encourage you to apply! And we’re seeking customer success coverage across time zones to support our international user base.

Responsibilities

Provide email-based technical support 10+ hours per week — schedule is flexible
Communicate with customers to answer product questions and diagnose technical issues
Reproduce reported issues, file bugs, and communicate with the engineering team
Identify patterns in customer questions and feature requests, to inform our product development process
Potential to expand your role on the customer success team to include testing new features and writing user-facing documentation
What are you looking for in a team member?

Your specialization is less important than your ability to learn fast and adapt to shifting technologies. We’re especially fond of people who:

Love to experiment with new technology
Enjoy analytical thinking and practicing your problem-solving skills
Have prior experience in a technical support role for software or hardware products
Communicate clearly and effectively, especially in writing
Strive to grow personally and professionally, with a really fun and rewarding group of people
How do I apply?

Send a beautiful Mixmax email describing your interests and experience (e.g., LinkedIn, resume). Or click the button below (but we’d prefer the Mixmax email, of course).


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